SHIPPING & RETURNS

COMPLIMENTARY WORLDWIDE SHIPPING

Carré offers complimentary worldwide shipping on all orders.

Each order is carefully prepared and protected before dispatch.

Estimated delivery times are:

Metropolitan France: 24–48 hours
Europe: 48–72 hours
Rest of the world: 3–5 days

These delivery times are indicative and may vary depending on destination, product availability, personalisation requirements, carrier operations and local customs procedures.

Once your order has been dispatched, tracking information will be provided where available.

ORDER PREPARATION

Carré pieces are handcrafted and carefully inspected before dispatch.

Personalised products may require additional preparation time before shipment.

If an exceptional delay affects your order, Carré will contact you using the details provided at checkout.

DELIVERY

Orders are delivered to the address provided during checkout.

Please ensure that your delivery information is complete and accurate before confirming your order.

Carré cannot be held responsible for delivery delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.

If your parcel appears damaged upon delivery, please contact Carré as soon as possible.

RETURNS

Non-personalised products may be returned within 14 days of receipt of your order.

Carré covers the cost of eligible returns.

Before returning a product, please contact Carré Customer Service or Carré Concierge so that we can provide the appropriate return instructions.

Returned products must be:

  • unused;

  • undamaged;

  • complete;

  • returned with their original accessories;

  • returned in their original packaging where reasonably possible.

Products should only be handled to the extent necessary to inspect their nature, characteristics and condition.

PERSONALISED PRODUCTS

Products personalised according to the customer's specifications, including products customised with initials or hot stamping, cannot normally be returned or exchanged.

This does not affect your statutory rights if a personalised product is defective, damaged or does not correspond to your order.

DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective or different from the product ordered, please contact Carré as soon as possible.

Please provide:

  • your order number;

  • a description of the issue;

  • photographs where appropriate.

Carré will review the situation and provide an appropriate solution in accordance with applicable consumer law.

REFUNDS

Once an eligible return has been received and inspected, Carré will process the applicable refund.

Refunds are normally issued using the original payment method.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

HOW TO REQUEST A RETURN

To request a return or assistance with an order, contact:

Email: romain@carre-paris.com
Carré Concierge / WhatsApp: +33 6 64 51 01 28

Please include your order number when contacting us.

Return instructions, including the applicable shipping procedure, will be provided after your request has been reviewed.

CARRÉ CONCIERGE

Need assistance with delivery, a return or your order?

Carré Concierge is available to assist you personally before and after your purchase.

WhatsApp: +33 6 64 51 01 28