PRIVACY POLICY

Carré respects your privacy and is committed to protecting the personal information you share with us when visiting our website, creating an account, placing an order or contacting our team.

This Privacy Policy explains how we collect, use, share and protect your personal information.

INFORMATION WE COLLECT

Depending on how you interact with Carré, we may collect information including:

  • your name;
  • billing and shipping addresses;
  • email address;
  • telephone number;
  • account information;
  • order and transaction information;
  • product preferences;
  • communications with Carré Concierge or Customer Service;
  • technical information relating to your device and use of the website;
  • information collected through cookies and similar technologies.

Payment information is processed through the payment services available through our Shopify store and relevant payment providers.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • process and fulfil your orders;
  • arrange delivery;
  • manage payments and refunds;
  • create and manage customer accounts;
  • provide customer service and after-sales support;
  • respond to requests sent to Carré Concierge;
  • communicate important information regarding your order;
  • prevent fraud and maintain the security of the website;
  • improve our products, services and website;
  • send marketing communications where you have agreed to receive them;
  • comply with our legal and regulatory obligations.

LEGAL BASIS FOR PROCESSING

Where applicable under data protection law, Carré processes personal information on one or more legal bases, including:

  • performance of a contract, such as processing and delivering an order;
  • compliance with legal obligations;
  • our legitimate interests, where these do not override your rights and freedoms;
  • your consent, where required, including for certain cookies and marketing communications.

For customers in the European Economic Area, Shopify notes that the legal basis for each processing purpose should be identified in the privacy policy.

SHOPIFY

Our online store is hosted on Shopify.

Shopify provides the technology that enables us to operate our online store, manage orders, customer accounts, checkout and other e-commerce functionality.

Your personal information may therefore be processed by Shopify in connection with your use of the Carré store.

Shopify may also process information in accordance with its own privacy practices and applicable agreements with merchants.

SERVICE PROVIDERS

Carré may share personal information with service providers where necessary to operate the store and provide our services.

These may include:

  • payment providers;
  • delivery and logistics providers;
  • website and hosting providers;
  • customer service tools;
  • analytics providers;
  • marketing providers, where applicable;
  • professional advisers where required.

We only intend to share information where necessary for the relevant service or where required by law.

INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside your country of residence.

Where applicable, appropriate safeguards are used for international transfers of personal data in accordance with applicable data protection laws. Shopify confirms that the GDPR permits transfers outside Europe provided applicable protections are in place.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and complying with legal, accounting or regulatory requirements.

Retention periods may vary depending on the type of information and applicable obligations.

MARKETING COMMUNICATIONS

Where you have agreed to receive marketing communications, Carré may send you information regarding products, collections, news and the Maison.

You may unsubscribe at any time using the unsubscribe link provided in our communications or by contacting us.

COOKIES

Carré uses cookies and similar technologies for the operation of the website and, where applicable and subject to your choices, for analytics and marketing purposes.

Please refer to our Cookie Policy for further information.

YOUR RIGHTS

Depending on applicable law and your place of residence, you may have rights regarding your personal information, including the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of your information in certain circumstances;
  • request restriction of processing;
  • object to certain processing;
  • request portability of your information;
  • withdraw consent where processing is based on consent.

Shopify provides tools that can assist merchants with customer requests for access or deletion of personal data.

SECURITY

Carré and its service providers use organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse or alteration.

No online service can guarantee absolute security.

CHILDREN

The Carré website is not intended for children.

We do not knowingly seek to collect personal information from children through the website.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our activities, services, legal obligations or technologies.

The latest version will always be available on this page.

CONTACT

For any question regarding this Privacy Policy or the use of your personal information, please contact Carré through our Contact page.